Web Conferencing Commitments

Mission Statement and Service Commitments

Web Conferencing Mission

"To provide world class next generation web conferencing and collaboration IP-based services and software that can be easily customized, branded and integrated with existing solutions and/or new solution offerings to Telco's, conference providers, ISP and e-Learning vendors and business and non profit organizations who want to maximize productivity and reduce collaboration costs, provide improved support to vendors and customers and, communicate the competitive differentiation and superiority of their products or services."

Web Conferencing Dependability Commitment

Rock solid, dependable and affordable.

For more than 7 years, WebTrain has endeavored to provide the most dependable, affordable and versatile web conferencing solution on the market.

FACT:  The industry standard support call rate for web conferencing is 3% to 5%.  Our support call rate is only .05% (one-half of one percent).  Our extremely low support call rate is evidence that our product is bug free, 24x7 dependable and easy to use.

The secret to our low support rate is a built-in under-the-hood diagnostic system.  We know of no other product that provides a complete under-the-hood diagnostic system that helps identify underlying issues, whether the issue is a connection proxy password authentication issue, a third party webcam driver, or a corrupted operating system WAV driver.  With WebTrain, we'll get you and your participants into the meeting quickly, even when difficult situations are encountered.

Web Conferencing Service Uptime Commitment

Zero down time over the past 4 years.

WebTrain has a 7 year history of providing unsurpassed availability.  Our enterprise class servers are located on the backbone, at a bio-metric secured facility at MCI, one of the world's largest, if not largest, service provider.

In an environment where uptime is measured in milliseconds, WebTrain has achieved 100% uptime due to professionally planned networks, self scaling hardware with built in fail-over and redundancies.  WebTrain has been available, up and running, without ANY interruption, of ANY kind, for the past four years.  This equates to hundreds of millions of seconds of continuous service without one second of outage.  The fact is, WebEx and LiveMeeting both schedule HOURS of outages for maintenance.  But since our system has been designed to incorporate maintenance, our service is ALWAYS up and available, regardless of the type of maintenance we need to perform.

Web Conferencing Security Commitment

Professionally audited for your protection.

Web conferencing enables participants located anywhere to participate in live, real time meetings.  However, the concept of web conferencing introduces security concerns, as communication data must be sent and received to each participant via the Internet.

As data hops across the Internet, it becomes exposed.  This is why WebTrain provides ONLY secure SSL based meetings.  By using SSL based communication, data becomes undecipherable, private and confidential.

WebTrain has also undergone extensive security audits by three separate security firms to ensure our customers that our software, system, networks and service are fail-safe, resilient, and secure.  We believe we are the only web conferencing provider that has been security audited by all three security firms, it is this extraordinary attention to security that makes WebTrain the best choice in the industry for security conscious organizations.

Independence™ - The Future of Web Conferencing

WebTrain is currently moving forward with a major initiative to develop "Independence", the world's first web conferencing solution that will integrate with all major teleconferencing systems and cellular networks as a product that is entirely operating-system independent, device independent, browser independent, brandable, and skinnable.

Stay tuned by creating your account and opt-in to our news letter which will provide updates as we make progress on this world class, ground-breaking innovation in web conferencing technology.

Browse our Web Conferencing Pricing plans.

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