Online Customer Support Center Portal

Branded Support Center Portal

Hosted Support Centers for Client Case

Imagine.. Your very own branded online support room on your website.

In just a few minutes, your organization can host a live customer care support portal.

And the cost will not weigh on your decision, because WebTrain provides free (no setup or integration costs) support portals for your support team staff.

This means your technician can keep a support meeting open all day waiting for people to drop in, and no costs are incurred or time used until someone actually joins the online support room.

Plus, any room can be hosted directly on your own website and imprinted with your company logo using WebTrain's branded conference center portal set-up.  Here's an example of a hosted online support portal.

Having a true online presence for support, accessible all day, gives your clients instant access to the help they need--because you want to expose your clients to your service, not your weakness.  By using WebTrain for online support rooms, you'll never have to worry about support availability again.

Online Support Center Features and Benefits:

Are you ready to assist your customers real time, live, with our online support rooms?

Try our online support solution today.

Branded Customer Care and Support Portal

Your very own customer care portal.

Welcome to the most advanced fix-it place on the Internet.  Welcome to a place where clients are always impressed with the level of accessibility and access to your support department.  Welcome to your very own branded online support room.

In just a few minutes, after completing an online form, your website can provide a customer care portal where clients can join a technician in a live online support room meeting.  And it can be accessed from your own website.

All it takes is one single HTML line of code and your customer care portal is ready to be used.  The portal is completely customizable from colors, background images, layout, font-size and more using standards based CSS.  And the support meeting itself can be branded with your company logo.

It's all included free, even with a 25 hour purchase.  You can even create multiple portals for different products or departments.  When customers need support, just provide a link to the specific portal and they can meet with a support specialist instantly.

Provide customer care on your website - Get started with your free portal today.

Transfer Files, Install Client Software

Install hotfixes, patches, even MSI's.

If patches or hotfixes or MSI's need to be installed, the technician can transfer the files using our File Transfer feature that is also built into WebTrain for your convenience and run them.

Online support rooms.  File Transfers.  Remote Control.  When you use WebTrain to bring these things together, just imagine how simple it will be to provide support using our solution.

Choose WebTrain for customer care - Provide online support rooms today.

Quick and Easy Remote PC Desktop Control

Permission based remote control.

The remote control feature within the WebTrain meeting room is easy to initiate, and unlike many other solutions, it does not require any additional proxy or firewall settings on the client's network in order to make it work.

With this powerful troubleshooting feature your technician can simultaneously locate and fix any problem in minutes, rather than spending hours talking the client through the solution.

Plus, any desktop size can be remote controlled, even a desktop larger than the technicians--either by scrolling, or by toggling on the high-resolution scaling feature which resizes a larger desktop to fit on the technician's screen.

Remote control is easy with WebTrain - Troubleshoot issues easier.

VoIP Audio Communication - Talk to your Customers

WebTrain uses built-in low latency VoIP (Voice over Internet Protocol) technology to enable the technician to speak to the client to ask questions about the issue or explain what they are doing.  The client can respond in turn with audio if they have a microphone, or by way of text chat.

You know how time consuming and difficult it can be for your customer to be limited to two finger typing questions and responses.  Make it easier on your customers and yourself by using our VoIP enabled online support rooms.

Talking is easier than typing - Communicate more effectively using WebTrain.

Secure and Private Online Communication

Always private, secure and encrypted.

Are you concerned about the information that is transmitted over the Internet during a support session?  Of course you are, because you know that data can be captured by proxies and routers as it hops down the Internet.

With WebTrain, the entire process is performed using one single 128 bit SSL connection, ensuring the data is indecipherable.  Plus, due to the way the WebTrain online support room works, no left over images or data from the meeting remains on any of the computers that participated.  This lack of residual data and SSL transport ensures that confidential content stays that way.

Only with our highly secure web conferencing features unique to WebTrain can you ensure that your customer's confidential content and files remain private and confidential.  And we've even had three different security companies confirm and verify this.

Are you concerned about "Listeners"?  They are an aggressive threat to the integrity of your online data, and you have to be just as aggressive in the way in you protect yourself.  Our WebTrain technology does not perform listening on ports, thereby eliminating the risk of attacks, flooding or port probing.  And since all remote control is permission based, it is understandable why security experts choose WebTrain for performing permission based product support.

Trust WebTrain to support your needs so you can focus on supporting your clients.  Let's get started now.

Browse our Web Conferencing Pricing plans.

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